Policies

Rubee Skin - Policies

Welcome to Rubee Skin

Rubee Skin is an authentic brand offering skin whitening creams for day and night use. Our website provides reliable products and information for achieving beautiful skin.

Terms and Conditions

1. Acceptance of Terms

By accessing this website, you agree to these Terms and Conditions and all applicable laws. If you do not agree, please refrain from using the site.

2. Payment Processing

Payments are processed through Razorpay. By using our payment services, you agree to comply with Razorpay’s terms and conditions, which can be found on their website.

3. User Responsibilities

  • You must provide accurate, current, and complete information during the payment process.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must notify us immediately of any unauthorized use of your account.

4. Limitation of Liability

  • Mohammad Faizan is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or the services provided (You are responsible for the use of the product, and any reactions or damages that may occur are not the responsibility of Mohammad Faizan).
  • We make no warranties about the reliability, accuracy, or completeness of the information on this website.

5. Intellectual Property

  • All content on this website, including text, graphics, logos, and images, is protected by copyright and trademark laws.
  • You may not use any content without prior written permission.

6. Governing Law

These terms are governed by the laws of India.

7. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.


8. User Responsibilities: Before using this cream, we recommend consulting with your dermatologist to ensure it is suitable for your skin type and condition.


Privacy Policy

1. Information Collection

We collect personal information such as name, email, and payment details for processing payments and improving our services.

2. Use of Information

Your information is used to facilitate transactions and communicate with you. We do not sell or rent your data to third parties without your consent.

3. Data Security

We implement robust security measures to protect your personal information. All transactions are processed through Razorpay, adhering to PCI-DSS compliance.

4. Cookies

Our website may use cookies to enhance user experience. You can control cookie settings through your browser.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Rights of Users

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at [your contact email].

7. Changes to Privacy Policy

We may update this policy from time to time. Changes will be posted with an updated effective date.


Cancellation/Refund Policy

1. Cancellation Policy

Orders can be canceled within 24 hours of placement. To cancel, please contact customer service.

2. Refund Policy

Refunds will be processed via Razorpay. Typically, it takes 5-7 business days for the amount to reflect in your account. If an order is canceled after the 24-hour window, refunds will be assessed on a case-by-case basis.

3. Non-Refundable Items

Certain items may be non-refundable, including personalized or custom products. Check product descriptions for details.

4. Return Process

For eligible refunds, please follow our return process outlined on the website. Products must be returned in their original condition & Returns at buyer's expense.

5. Changes to Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting.


Shipping Policy

Effective Date: 17/10/2024

Shipping Methods:
We offer the following shipping options:

  • Standard Shipping
  • Expedited Shipping
  • International Shipping

Delivery Timeline:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: 7-14 business days (varies by destination)

Note: Delivery times may vary based on location, weather, and other factors.

Processing Time:
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Costs:
Shipping costs vary based on the selected shipping method and destination. Standard Shipping is generally more affordable, while Expedited and International Shipping may incur higher charges. We also offer free Standard Shipping on orders over a certain amount.

Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order on our website.

International Customers:
Customers outside of [insert your country] may be subject to customs duties and taxes. These fees are the responsibility of the customer.

Lost or Damaged Orders:
If your order is lost or damaged during shipping, please contact us at [insert contact email] within 7 days so we can assist you.

Contact Us:
If you have any questions regarding shipping, please reach out to our customer service team at [help@rubeeskin.com].

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